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Privacy policy

Date of last update: 01.01.2021

KITRIS Sports AG, headquartered at Felsenhofstrasse 42 in 8635 Dürnten, Switzerland ("KITRIS Sports"), offers online and offline sports services as well as physical products. Our online services include video and data analysis. These services are available through applications ("apps") for various operating systems that can be downloaded for (mobile) devices such as smartphones, laptops (PC, Mac) or tablets. Online services are also available with a web browser via our video cloud at (Video cloud).

This privacy policy explains our practices regarding the collection, use and disclosure of certain information, including your personal information.

This privacy policy is part of our terms of use.

By providing personal data when using our services, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree with this privacy policy, please discontinue access to the services immediately.

1. Collection of personl data

When you interact with our website (, video cloud ( or apps, we collect information that may be used alone or with other information to identify you ("Person-related Information").

a) Person-related data that you make available to us

When you register for or use our services, you voluntarily provide us with certain person-related information, such as your name, email address, profile picture, date of birth, address or zip code, payment method and telephone number. In some countries, we collect the governmental identification number for billing and tax compliance purposes.
If you are using a paid service, you may be asked to provide payment information (e.g., card number, card security code, expiration date) to one or more of our payment service providers (see "Sharing and Disclosure" below).

When you use the services, we collect person-related information about your use of the services, such as the time and location of matches or training sessions played, information on strikes, points, etc.

We also collect information that you voluntarily provide to us (such as support requests). In addition, we may collect person-related information that you provide to us in other ways (e.g., blogs).

b) Automatically collected data

When you use the services, the following information is generated and automatically logged in our systems:

Log data: Information ("Log data") that your browser automatically sends whenever you visit the webclient, or which the apps automatically send when you use them. Log data also includes your Internet Protocol ("IP") address, browser type and settings, the date and time of your request, and how you interacted with the services.

Cookies: Information from cookies and other technologies stored on your device. Please refer to Section 10 of this privacy policy for further information on the use of cookies and other technologies.

Usage information: We collect information about how you use our services, such as the types of content you access or engage with, the features you use, the actions you take, other users you interact with, and the time, frequency, and duration of your activities.

2. Data usage

We use information to analyze, administer, improve and personalize our services and marketing activities, to process your registration, orders and payments, and to communicate with you about these and other topics. For example, the information is used for the following purposes:

a) To better understand how visitors interact with our webclient, to ensure that our online services are displayed to you as effectively as possible, and as part of our efforts to maintain the security of our services, network, and information systems.

b) We may anonymize, obscure and/or aggregate the information collected and use such anonymized, obscured and/or aggregated information for commercial, statistical and research purposes, including disclosing it to affiliates and business partners.

c) Marketing. We will notify you by email or push notification of updates and information about our new products and services, upcoming events or other promotions or news. Where required by law, we will only provide you with marketing information if you consent to this at the time you provide your personal information. You may opt out of receiving such emails from us by following the instructions in those emails or by changing your user preferences. You can also contact us at any time at if you do not wish to receive any further marketing communications at any time. We will continue to contact you to provide our services and to respond to your inquiries.

3. Transmission and disclosure

Other users of our services with whom you are connected may see personal information about you, including, but not limited to, analysis data, profile pictures and videos that you or a third party authorized by you upload.

We may share your person-related information and other information with certain third parties in the following circumstances:

a) Suppliers and service providers

In order to assist us in meeting the requirements of our business processes and to provide certain services and features, your personal information may be shared with third parties who provide hosting, email traffic and customer support, analysis, marketing, advertising services. For more information about the third parties that may place cookies through the site, see the "Cookies" section below. In accordance with our instructions, these parties may access, process or store personal information in the course of performing their functions.

b) Transfer of an undertaking

If we are involved in a merger, acquisition, bankruptcy, sale of all or part of the company's assets or the transfer of a service to another provider, your personal information and other information may be transferred to a successor or affiliate as part of such a transaction.

c) Legal requirements

To the extent required by law or regulations, or if we believe in good faith that such action is necessary to comply with a legal obligation to protect or defend our rights or property and to act in urgent cases to protect the personal safety of users of our website or apps or the public or to protect us from legal liability.

4. Data storage

We will retain your person-related information for as long as is reasonably necessary for the purposes set out in this privacy policy and for as long as there is a legitimate business need for it, if you have given your consent or if required by law (e.g. for tax, legal, accounting or other purposes), whichever covers the longer time-span.


If you need to change or correct your person-related data or want to have it deleted from our systems, you can contact us. We will take care of your request in accordance with applicable law. You can also update your personal data yourself in your user settings.

6. Rights of data subjects within the framework of the EU-DSGVO

You may be aware that a new EU law, the Data Protection Basic Regulation, or "DSGVO", grants individuals certain rights with respect to their person-related data. Unless limited by applicable law, the following rights apply to individuals:

  • to request information about person-related data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information about the purposes of the processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right of rectification, deletion, limitation of processing or opposition, the existence of a right of appeal, the origin of your data if it has not been collected from us, as well as the existence of an automated decision making process including profiling and, if applicable, meaningful information on its details;
  • in accordance with Art. 16 DSGVO, to immediately request the correction of incorrect or incomplete personal data stored by us.
  • to demand the deletion of person-related data stored by us in accordance with Art. 17 DSGVO, unless the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • to demand the restriction of the processing of your person-related data in accordance with Art. 18 DSGVO if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse its deletion and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 DSGVO;
  • gemäss Art. 20 DSGVO eine Kopie Ihrer personenbezogenen Daten in einem elektronischen Format zu verlangen und die Übertragung für die Nutzung in dem Dienst eines anderen Verantwortlichen zu verlangen.
  • you have the right not to be subject to automated decision making – the right not to be subject to any decision based solely on automated decision making, including profiling, if the decision would have a legal effect on you or cause a similarly significant adverse effect.
  • Pursuant to Art. 21 DSGVO, you have the right to object to the processing of person-related data for reasons arising from your particular situation or to direct advertising.
  • in accordance with Art. 7 para. 3 DSGVO to revoke your consent once given to us at any time. The consequence of this is that we may not continue the data processing based on this consent for the future, and
  • to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

7. Information made public

This privacy policy does not apply to any information that you disclose to third parties in public areas of our services. This includes in particular the sharing of data and videos via corresponding functions or the publishing of videos on KITRIS Touchpoints.

8. Links to other websites

The website and the apps may contain links to other websites that are not operated or controlled by us ("Third Party Websites"), including social media websites and services. The information that you disclose on third-party websites is subject to the specific privacy policies and terms of use of those third-party websites and not our privacy policy. The provision of these links does not mean that we endorse or have reviewed these sites. For information about their privacy practices and policies, please contact these websites directly.

9. Data security

We take reasonable technical and organizational security measures to protect person-related information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission method is completely secure. Therefore, despite all our efforts to protect your data, we cannot fully guarantee its security. Our security measures are continuously improved in line with technological developments.

10. Cookies

Wir setzen auf unserer Webseite sowie auf unserer Video Cloud Cookies ein. Hierbei handelt es sich um kleine Dateien, die Ihr Browser automatisch erstellt und sie auf Ihrem Endgerät (Laptop, Tablet, Smartphone o.ä.) gespeichert werden, wenn Sie unsere Seite besuchen und bei Ihrem ersten Aufruf der Webseite ihre Zustimmung erteilen. Der Einsatz von Cookies dient dazu, die Nutzung unsere Dienste bei zukünftigen Besuchen für Sie zu erleichtern, den Verkehr auf unserer Webseite oder bei unseren Apps zu überwachen und Services auf Sie anzupassen.

Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware.

Some cookies expire after a certain period of time or during logout (session cookie), others remain on your terminal for a longer period of time (persistent cookies). The webclient or website uses first-party cookies (placed by KITRIS Sports) and third-party cookies, as explained below.


On the one hand, Google Analytics uses cookies for analysis and performance to better understand the behaviour of users on our website and to improve our services accordingly.
To find out how Google uses data collected through our website, please visit Learn more about the expiration of these cookies:
To prevent Google Analytics from collecting data from our website, you can use the Google Analytics deactivation add-on for your current web browser at the following link:

On the other hand, cookies are placed by Kitris Sports to enable the function "Stay logged in" on the webclient. They are not necessary for the use of the services, but without them certain functions may not be available. You can block or delete these cookies by changing your browser settings as described in the "Your options" section.

Local storage

It is an industry standard technology that enables a website or mobile app to store and retrieve data on a person's computer, mobile phone, or other device. This will be used to store user settings and to track the login and registration methods chosen by the user (will be deleted immediately after registration).

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the restriction/deactivation of cookies may result in you not being able to use all the functions of our website/webclient.

To find out more about cookies and other technologies, visit When you call up the website on your mobile device, you may not be able to control tracking technologies through settings.

11. Changes to our privacy policy

This data protection declaration is currently valid.

We have the right to change this privacy statement at any time. Therefore, we publish an updated version on this page. By continuing to use the website and the apps or providing us with information after the posting of the updated privacy policy, you consent to the revised privacy policy and the practices described therein.

12. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us at

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