Privacy Policy

KITRIS Sports AG · As of: 14 September 2026 · English translation of the German original

1. Who we are

Responsible for processing your data is KITRIS Sports AG, Felsenhofstrasse 42, 8635 Dürnten, Switzerland.

For questions about data protection or to exercise your rights, you can reach us at kitris-sports.com/en/contact/

2. What this policy applies to

This policy applies to the websites kitris-sports.com, mykitris.com and kitris.tv, as well as to the mykitris app. The on-site applications on our devices – scoring and display – work with data from these systems and do not maintain their own separate data storage.

3. Two roles – why this matters to you

We process data in two different roles. Which one applies depends on the context.

At tournaments, we act on behalf of the organizer; during regular training operations, on behalf of the facility operator. They commission us to capture and transmit data and set the framework – which courts are used, whether videos are produced, whether mobile numbers are transmitted. We implement this technically and process the data according to their instructions. For inquiries about this data, please contact them directly – we support them in doing so.

For your personal account and when purchasing videos, we are responsible ourselves. Here we decide on the purposes and means of processing, and you can exercise your rights directly with us.

4. What data we process

When creating an account

First name, last name, email address, mobile number and a password. All details are required. You confirm your mobile number via an SMS code; only then is the account created. We additionally verify your email address via a confirmation link.

Your mobile number is our central identifier. We use it to match video recordings to the correct person.

If you take part in a tournament run through our system, we receive your data from the organizer – including name, club and license number, and depending on the tournament also the mobile number. If you already have an account with us, or create one later, we link this information to it. We use the license number to match future recordings to you, even if no mobile numbers are transmitted at a given tournament.

An account can contain several license numbers – for example, when parents receive recordings of several children through one account.

In connection with tournaments

We receive participant data from the organizer: name, club, nationality, license number, age category, ranking, schedules and results. Whether mobile numbers are also transmitted is decided by the organizer.

Image and audio recordings

On courts equipped with the KITRIS video system, matches and training sessions are recorded and partially broadcast live. Player-related information such as name, club and nationality may be displayed.

Due to their angle of view, the cameras also capture adjacent areas, and audio is recorded. People in the vicinity may therefore appear in the image or audio.

For purchases and subscriptions

For invoicing and VAT purposes, we collect name, address and country. Providing your country of residence is legally required because digital services are taxed there.

For support requests

If you contact us via the contact form or by email, we process your request and the information provided with it.

During use

Technical data is generated when you access our services: IP address, device type, and time of access. If push notifications are enabled, a device identifier is additionally collected.

If you start a recording in Public Mode, we store which court was used and at what time.

5. Why we process the data

• Operating the platform and providing our services
• Running tournaments on behalf of organizers – schedules, live scoring, results
• Producing and providing video recordings
• Notifying you about available recordings, by email or SMS
• Processing purchases and subscriptions, including invoicing and VAT
• Support and responding to inquiries
• Security and stability of our systems

The legal basis is generally the performance of our contract with you; for tournament participation, the performance of the contract between you and the organizer, or our legitimate interest in a functioning tournament operation. Where consent is required – for example, when recording in Public Mode – we point this out separately.

6. Who we share data with

We use service providers who support us in operating our services. They only receive the data they need for their task and are contractually bound to confidentiality.

• IONOS (Germany) – hosting
• ASPSMS / VADIAN.NET (Switzerland) – SMS delivery
• VirtualTec Solutions (Switzerland) – email delivery
• Expo, Google and Apple (USA) – push notifications
• Sentry (USA/EU) – error tracking
• Cloudflare (USA) – content delivery
• AirDroid (Singapore) – remote device management
• Payrexx (Switzerland) and Stripe (USA/Ireland) – payment processing

For AirDroid (Singapore, SAND STUDIO PTE. LTD.), disclosure is based on Standard Contractual Clauses under the Data Processing Agreement concluded with them.

Livestreams are broadcast on kitris.tv. They may additionally be transmitted to other platforms designated by the organizer. Their own privacy policies apply there.

Where legally required, we disclose data to authorities, for example in connection with VAT reporting.

We may provide organizers with information on video sales from their tournaments, insofar as this is necessary to fulfil our contractual relationship with them.

7. Processing abroad

We generally process data in Switzerland and the EU. Some service providers are based outside these regions, in particular in the USA. Such disclosures are based on the EU-US Data Privacy Framework or on Standard Contractual Clauses.

8. How long we retain data

Your account exists for as long as you use it. If you delete it, personal details are removed and the record is anonymized.

Video recordings under the Standard plan are available for 14 days and are deleted afterwards. Under the Pro plan, they remain available for as long as the subscription is active. Paid recordings can be purchased within 72 hours of being made available – this period begins once the video has been processed and made available for purchase, regardless of when you open the notification or log in. Afterwards, the recordings are deleted.

We retain invoicing data and proof of purchase for ten years, as required by law. This applies even if you delete your account.

We retain inquiries submitted by email or contact form until they are resolved, and for as long as necessary to handle any follow-up questions.

We retain backups of our systems for one year. Deleted data may still be contained in these backups until this period expires; it is not further processed there.

We currently retain information on recordings started in Public Mode – time, court and the mobile number used – indefinitely. We are working on introducing a deletion period for this.

9. How we protect your data

Access to our systems is only possible from our internal network, on-site, or via an encrypted connection with key-based authentication. Transmission between your device and our services is encrypted. Data from different customers is logically separated.

Administrative access to our applications – mykitris and Realive (our platform for tournament organizers and centers) – is reserved for KITRIS administrators and protected by personal login credentials. Use by end users and customer staff is also carried out via personalized user accounts.

Video recordings are initially stored on the recording devices at the customer's facility and are deleted there after transmission, or after a short period. The scoring application can also work in offline mode; during this time, match data is temporarily stored locally on the device.

Our servers are located in Germany and Switzerland. The locations we operate ourselves are secured accordingly.

10. Your rights

You can request information about which data we process about you. You can also have inaccurate data corrected, request deletion, and object to processing.

You can delete your account yourself at any time – under Profile, More, Delete account. Deleting your account also removes stored videos.

If you do not want your mobile number to be used for notifications relating to a specific tournament, please inform the tournament management.

For inquiries, please contact kitris-sports.com/en/contact/

If you believe we are not processing your data correctly, you can contact a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC); within the EU, it is the data protection authority of your country of residence.

11. Cookies and traffic measurement

We use an analytics tool to evaluate the use of our websites and apps – for example, which pages are visited. It runs without cookies, using anonymized IP addresses. Since no personal reference is created, no consent is required for this.

In addition, we use technically necessary cookies, for example for login, payment processing or security measures. As these cookies are required for the operation of our websites and apps, no separate consent is required.

12. Changes

We adapt this policy when our services or legal requirements change. The version currently in effect can be found at kitris-sports.com. We will inform you by email about material changes.

13. Governing version

This is an English translation of the German original ("Datenschutzbestimmungen") provided for your convenience. In case of any discrepancy between the German and the English version, the German version shall prevail.